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Poptropica FAQ

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About Poptropica

What is Poptropica?

Poptropica® is a virtual world in which kids explore and play in complete safety. Every month, millions of kids from around the world are entertained and informed by Poptropica's engaging quests, stories, and games.

Who created Poptropica?

Poptropica is published by Sandbox and Co.

How long has been around?

To the joy of many kids around the world, Poptropica launched in September, 2007.

Does Poptropica have official social media pages?

Yes. We welcome fans to follow us for updates on new releases and features, as well as other exciting news on Poptropica. You can find us on the Coolmath Games social accounts:

What is Poptropica Worlds (and how is it different from Poptropica)?

Poptropica Worlds is a game brought to you by the creators of Poptropica. You will be able to dive into additional quests and islands, like Crisis Caverns and Greek Sea Odyssey! We've added a new feature to give hints to players in Poptropica Worlds islands. Click the "Quests" icon in the bottom left corner of each island. This will help you to know what to do next!

Account Information

I forgot my password. How can I retrieve it?

To reset the password, begin by entering the username in the Login box on the New Player/Login page, along with anything in the password box (do not leave it blank), and then click the "Sign In" button. Poptropica will pop up an error box; close it, and Poptropica will display a red "forgot password" button. Click that "forgot password" button to get a popup asking if you want to send an email. Click the "OK" button. Poptropica will send an email with instructions for creating a new password for the account. If the "Forgot Password" button does not appear, it means the player's account does not have an email address recorded and verified for this purpose. You can contact customer service for assistance. Visit the "Contact Us" page. Then reach the inquiry form by clicking Game Questions > Forgot Password.

Can I change my password?

You can change your password by clicking Menu > Settings > Account Settings. Reenter your old password and enter your new password in the "Change Password" section.

When I try to save my game, I get a message that my password is too easy. What do I need to do?

Passwords must be at least five characters long and cannot contain your user name.

I saved my game a long time ago. I still have the username and password, but when I tried it, it wasn't available. Where did it go?

If you keep returning to your saved game, your character and items will always be available. If you don't return for 6 months, your game may be removed from Poptropica.


One of the cards in my inventory won't work on every island. Why is that?

Some items and abilities gained in-game are only usable on certain islands. If your character has gained a jetpack and can fly, the jetpack may only be usable on the island it was retrieved.

How do I communicate with others in Poptropica?

Poptropica uses a pre-scripted chat system. This means that users are provided with question and answer options to choose from in order to communicate with each other. There is purposely no free chat in Poptropica in order to make our virtual world as safe and to avoid harmful language. To communicate with another user, visit the Arcade on the Home island or a common room in another island. These rooms are filled with other users. To begin a conversation in the Arcade or in a common room, click on another Poptropican. You will be given the choice to chat, or play a game; choose "chat." Once you have chosen to chat, a series of dialogue boxes will appear. Choose one of the questions to ask the other user. If you receive a question from another user, you can choose from a series of responses. You can also request to be friends with the other player. If they accept, then you can leave pre-scripted comments for the friend on their Personality Profile page.

How do I use the Costumizer tool?

The Costumizer tool allows you to customize your outfit by copying clothes and accessories from other characters. Simply click on the shirt icon in the Menu, then click on the character you want to copy from.

The dialogue goes by so quickly that I can't read it in time. Is there any way to slow it down?

You can pause the game at any time by clicking the menu in the top right corner. You can also set your preference in Menu > Settings > Dialogue Speed.

Poptropica Realms

What is Poptropica Realms?

Poptropica Realms is a unique experience within Poptropica where players can explore worlds, destroy and build whatever they imagine, and then share their creations with others.

How do I play Poptropica Realms?

You can enter Poptropica Realms from the Home island. Up in the sky, to the left of the Blast-Off Arcade, click the orb under the "Realms" banner to enter. You must save your game before you can enter Poptropica Realms.

Can everyone play Poptropica Realms?

Everyone can create and explore Poptropica Realms, but only Poptropica Members can share their creations with the world.

I've shared a Realm that I created. Now what happens?

All shared Realms are reviewed by Poptropica before they become visible in the Public Realms section. We look forward to seeing your creations! Realms will be approved unless they show personal information or inappropriate content. Once a Realm is approved, it will appear in the Public Realms section for all to visit! We may also share your creation with the world through our social media sites!

How will I know when my Realm is approved?

In the "My Realms" section, select the Realm that you shared. The page with the "Visit" button is displayed. This page will show you a status: pending, approved, or rejected. Once you see that your Realm is approved, it will be included in the Public Realms section.

How do I set the start location of my shared realm?

Visitors to your Realm will start in the spot that your avatar is standing at the time you share it.

How can I find a Realm that someone else created?

Select "Realms" on the Home island. Visit the "Public Realms" section. This screen shows 10 Realms. They are a combination of newly-created Realms, popular Realms, and Realms that were randomly chosen. Click the "See More" button to move on to another set of 10 Realms. To visit a Realm, click one of the floating spheres. You'll be able to visit the Realm and to 'like' it.

Can I unshare a Realm?

No. Once a Realm is shared and approved, it is available to all players on Poptropica. A member can delete the Realm though if they wish.

I shared a realm, but it was reviewed and rejected. Why?

Realms that are shared with the public must first be reviewed by the Poptropica team. If they find anything that seems inappropriate for the public, then the realm will be rejected. Generally this would include any images or written messages that contain profanity or personal information.

What are the system requirements to play Poptropica?

Poptropica requires a computer with internet access and a web browser.


What is the Friends feature?

Friends on Poptropica provides an opportunity for self expression! You can share your mood, personality, and game achievements with other friends through your Personality Profile. Build out your Personality Profile by saving photos or costumes for your avatar. When you add friends to your list, you can check out their Personality Profiles!

How can I befriend someone?

Enter the Arcade on the Home island or the common room in one of the other islands. Then, click on another player and select the "Friend" option to request that person as a friend. If the player accepts, they will be added to your friend list.

How do I save an outfit to my Costume Closet?

Open the Costumizer by clicking the T-shirt icon in the top right corner of the screen in any Island. Select a character who has clothing that you want to add to your outfit. Select the items that you want to wear. Click the green button showing a hanger with a plus symbol. That will add the look to your closet. You can also costumize from your friends. On your Personality Profile, select one of your friends from your list. Click a costume from the friend's Costume Closet. Select the items you want to wear. Click the green button with the hanger and plus symbol to save the look to your closet.

What information can others see about my Poptropican?

Anyone who has added you as a friend can see your Personality Profile page. This page shows your mood. It displays a Photo Board of pics you have taken in the Home island's Photo Booth. It features the outfits in your Costume Closet. Visitors can see how many islands you have completed. Friends can visit your Clubhouse. They can also see your Friends list and the comments your Friends have left for you.

Do you share information about a player's profile or activity in Poptropica with other websites?

No, a player's individual profile and activity are never shared with any other websites.

Poptropica Moving to Coolmath Games

What happened to

As of 2024, Coolmath Games agreed to take over the preservation and hosting of popular adventure game Poptropica. The game was updated with gameplay improvements on Coolmath Games and the old Poptropica site was folded into Coolmath Games. Read the original announcement of the move here.

What happened to Poptropica Memberships?

As of the move to Coolmath Games, membership has been removed from the game and the game remains free to play for all users.